Summary of revised Indian Railway refund rules

Indian Railway revised their refund rules with effect from 01.07.2013. Following is the summary of the rules. If you want to read full details, please refer the document published in their website.

Levy of clerkage

If you can cancel your unreserved, wait-listed and RAC tickets, clerkage charge will be taken per passenger at the rate of rupees 15 for second class (unreserved) and rupees 30 for second class (reserved) and other classes.

Unused tickets on which no reservation has been made

If a ticket on which no reservation of a seat or berth has been made is presented to the station master for cancellation, refund of fare shall be made on every such ticket after deducting the clerkage-

1. the ticket is presented for cancellation within three hours of issue of ticket;
2. in case of tickets issued in advance, the ticket is presented upto 24.00 hours of the day preceding the day of journey”.

Unused tickets on which reservation has been made

If a ticket on which reservation of a seat or berth has been made is presented by the passenger or his agent to a station master for cancellation, refund of fare shall be made after deducting cancellation charges from the fare as follows:-

1. If the ticket is presented for cancellation more than 48hours in advance of the scheduled departure of the train, a minimum per passenger cancellation charge shall be deducted at the flat rate of rupees 120 for air conditioned first class/executive class, rupees 100 for air-conditioned—ll tier/first class, rupees 90 for air-conditioned III-tier/3 economy air-conditioned chair car, rupees 60 for sleeper class and rupees 30 for second class
2. if the ticket is presented for cancellation between 48hours and up to 6 hours before the scheduled departure of the train, cancellation charge shall be 25% of the fare subject to a minimum of the cancellation charge referred to in clause (1);
3. if the ticket is presented for cancellation within 6s before the scheduled departure of the train and up to 2 after the actual departure of the train irrespective of distance, the cancellation charge shall be fifty per cent of the fare subject to a minimum of the cancellation charge referred to in clause (1);

Provided that for the night trains leaving between 21.00 hours and 06.00 hours (actual departure), refund shall be admissible at the station within first two hours after the opening of reservation office, in case no current counters are available at the station originating the journey;

1. No refund shall be granted on the reserved ticket if it is surrendered for cancellation after 2hours of the actual departure of the train.
2. In case, on a party ticket or a family ticket issued for travel of more than one person, some persons have confirmed reservation and others are on waiting list, full refund of fare, less clerkage, shall be admissible for confirmed passengers also provided that the entire ticket is surrendered for cancellation within 6hours before the scheduled departure of the train and upto 2hours after actual departure of the train”.

Unused waitlisted or RAC tickets

If a waitlisted ticket or RAC ticket is presented for cancellation, refund of fare shall be made after deducting the clerkage in the following manner, namely:-

1. the ticket is presented for cancellation upto 3hours after the actual departure of the train irrespective of the distance
2. no refund of fare shall be granted on RAC ticket or waitlisted ticket after 3 hours of the actual departure of the train.

Cancellation of e-tickets

1. The e-ticket may be booked and cancelled through internet and the refund of fare shall be credited to. the customer’s account after deducting the charges applicable.
2. In case of a confirmed e-ticket, refund of fare shall be granted in accordance with rule Unused tickets on which reservation has been made
3. In case of RAC e-ticket, refund of fate shall be granted in accordance with rule Unused waitlisted or RAC tickets
4. In case of the waitlisted e-ticket on which status of all the passengers is on waiting list even after preparation of reservation charts, names of all such passengers booked on that Passenger Name Record(PNR) shall be dropped from the reservation chart and refund of fare shall be credited to the customer’s account after deducting the clerkage
5. In case on a party e-ticket or a family e-ticket issued for travel of more than one person, some persons have confirmed reservation and others are on the list of RAC and waiting list, then in case of passengers on RAC or-waitlisted not travelling, a certificate has to be obtained from the ticket checking staff to that effect and refund of fare shall be processed online through TDR, indicating the details of the certificate issued by ticket checking staff
6. The online TDR shall be fled up to 72hrs of actual arrival of the train at passenger’s destination and the original certificate issued by the ticket checking staff is to be sent through post to lndian Railway Catering and Tourism Corporation (iRCTC). The fare shall be refunded by Indian Railway Catering and Tourism Corporation (IRCTC) to the customer‘s account after due verification.
7. In case of e-tickets (confirmed or RAC), if the reservation charts have been prepared, online TDR is required to be ?led for obtaining refund.
8. No refund of fare shall be admissible on e- ticket having confirmed reservation in case the request for refund is filed online after two hours of the actual departure of the train.
9. No refund of fare shall be admissible on RAC e-tickets in case the request for refund is filed online after 3hours of the actual departure of the train.

Tatkal ticket

1. No refund of fare shall be admissible on confirmed Tatkal ticket.
2. In case of Tatkal ticket on waitlist, refund of fare shall be granted in accordance with rule Unused waitlisted or RAC tickets
3. In case on a party Tatkal ticket or a family tatkal ticket issued for travel for more than one person, some persons have confirmed reservation and others are on waiting list, full refund of fare, less clerkage, shall be admissible for confirmed passengers also provided that the entire tatkal ticket is surrendered for cancellation within 6hours before the scheduled departure of the train or up to 2hours of the actual departure of the train.

Postponement or preponement of journey on a reserved, RAC or waitlisted ticket

The preponement or postponement of journey on confirmed or RAC or waitlisted ticket shall be allowed in the same class and for the same destination or any higher class by the same train or by any other train for any subsequent days, subject to condition that.-

1. the ticket is surrendered during the working hours of reservation office and at least 48 hours before the scheduled departure of the train in which originally booked;
2. the confirmed or RAC or waitlisted accommodation is available in the train in which fresh reservation is required;
3. in case of confirmed ticket, fresh reservation fee for the class for which reservation is required, is paid;
4. in case of RAC or waitlisted ticket, clerkage charge is paid.
5. The postponement or preponement of journey shall be allowed only once.
6. The postponement or preponement of journey on normal train ticket other than Tatkal ticket shall not be applicable against Tatkal Quota even on payment of Tatkal charges”.

In case of difference in fares for originally booked journey and revised journey, the difference of fare shall be refunded or recovered.

Non-commencement or missing of journey due to late running of trains

No cancellation charge or clerkage shall be levied and full fare shall be refunded to all passengers holding reserved, RAC and waitlisted tickets, if the journey is not undertaken due to late running of the train by more than three hours of the scheduled departure of the train from the station commencing the journey subject to condition that –

1. the ticket is surrendered upto the actual departure of the train;
2. in case of e-tickets, the TDR is filed online before the actual departure of the train for availing full refund.
3. In case the ticket is cancelled or surrendered or if the request for refund of fare is filed online after the actual departure of the train, no refund of fare shall be admissible.

Where a passenger holding a ticket, with or without reservation, misses connection for continued journey by another train at any junction station owing to late running of the train by which he had been travelling, the fare for the travelled portion shall be retained and the balance amount of ticket shall be refunded as the fare for untraveled portion, without levying any cancellation charge or clerkage, if he surrenders the ticket for such refund within three hours of the actual arrival of the train by which he had travelled and the refund of fare shall be granted at the junction station.

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